trainpeople.co.uk offer high quality commercial training courses at a competitive price.

Our courses are designed to ensure staff are able to retail effectively and with confidence in a way that maximises your company’s revenue.

trainpeople-trained staff are knowledgeable, courteous and highly motivated teamworkers who will delight your customers and be excellent ambassadors for your company.

Our modular courses come in all shapes and sizes and can be tailored to include your company’s corporate vision and values.

Courses are delivered in a fun, motivational style that is conversational, giving learners the opportunity to discuss and fully understand their subject. All courses begin with an original icebreaker designed to energise, stimulate and freshen delegates. All courses have assessments marked by the trainer – and a feedback sheet – all available to clients for audit.

We ensure that candidates understand where they fall short in any areas and how they can improve their attainment levels.

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We offer trainer-led courses on the following topics:

CORE RETAIL SKILLS

Induction for New Company Entrants

2 day course

Tailored to include your company’s corporate vision and values. Includes modules on Drugs & Alcohol Policy, Health & Safety, Basic Fire Fighting & First Aid, Equal Opportunities and Harassment Policy, geography (if required), understanding your payslip, retail security and customer service excellence.

 

Delivering Customer Service Excellence

1 day course

At the store or on board.

Retail and Sales Skills

1 day course

Includes handling cash accurately and how to spot forged notes, using EPOS and/or a cash register, cash security.

Up-selling – how to build sales in the field

1 day course

Suitable for retail clerks, catering staff and onboard catering crews.

Disability Awareness

1 day course

Includes What is Disability?, disabled etiquette, arranging assistance, correct use of wheelchair ramps, DDA compliance.

Public Address Excellence

1 day course

Our award-winning public address course ensures you know what to say and just how to say it in a multitude of different scenarios and shows how to neutralise your accent. Ideal for shop supervisors and station staff.

Conflict Avoidance

1 day course

Stay safe in the workplace and enhance your customer service skills. This course shows you how difficult situations arise and how to avoid them.

Basic IT skills

1 day course

Includes Introduction to Windows XP/2000, using Word and Excel, using the internet and sending and receiving e-mails.

Foreign Language Skills for Retail Staff

1 day course

Choose from : French, Spanish, German, Italian, Polish, Czech, Japanese.

Train the Trainer course

1 day course

Presentation Skills and Public Speaking

1 day course

UK Geography Foundation

1 day course

HEALTH & SAFETY

Basic Food Hygiene

1 day course

Manual Handling

1 day course

Fires and Emergency Procedures

1 day course

COSHH Appreciation

1 day course

REHIS Food & Hygiene

1 day course

REHIS Health & Hygiene

1 day course

Basic Health & Safety

1 day course

Includes short modules on Manual Handling, Security, Drugs & Alcohol in the workplace.

MANAGEMENT TRAINING

Management Development

3 modules

Turning Managers into Leaders.

Environmental Awareness

1 day course

How green are you?

Team Building Skills

1 day course

Introduction to Retail Management

1 day course

 

All courses can be tailored to include your company’s corporate vision and values and any other specific modules of your choice. New courses are being added every month.

We can create and deliver new courses at your request – please ask for details.

All courses are offered at your premises or ours, or we can arrange suitable venues.

Courses are suitable for a classroom-based event with up to 12 delegates, but we are happy to visit smaller groups (and carry out 1-2-1’s) in the workplace where appropriate.