trainpeople.co.uk offer high quality commercial training courses at a competitive price.

Our courses are designed to ensure staff are able to retail effectively and with confidence in a way that maximises your company’s revenue.

trainpeople-trained staff are knowledgeable, courteous and highly motivated teamworkers who will delight your customers and be excellent ambassadors for your company.

Our modular courses come in all shapes and sizes and can be tailored to include your company’s corporate vision and values.

Courses are delivered in a fun, motivational style that is conversational, giving learners the opportunity to discuss and fully understand their subject. All courses begin with an original icebreaker designed to energise, stimulate and freshen delegates. All courses have assessments marked by the trainer – and a feedback sheet – all available to clients for audit.

We ensure that candidates understand where they fall short in any areas and how they can improve their attainment levels.

We offer trainer-led courses on the following topics:

CORE COMMERCIAL SKILLS

Rail Retailer - UK rail tickets:

12 day course

Available in Fujitsu Star, Shere SMART, Cubic FasTis, Tribute v10+, Crouzet, and Avantix versions.

Induction for Rail Industry New Entrants

4 day course

Tailored to include your company’s corporate vision and values. Includes modules on Drugs & Alcohol Policy, Health & Safety, Basic Fire Fighting & First Aid, Equal Opportunities and Harassment Policy, rail geography, timetables, fares manuals, security and customer service excellence.

Revenue Protection Officer – with or without Penalty Fares modules

5 day course

Includes Successful Presentation of Evidence, Irregular Travel, Conflict Avoidance, gateline operation, Railway Law and Security.

UK Rail Geography Foundation

1 day course

Accurate and Impartial Retailing

1 day course

Barrier Management

1 day course

Includes station security, customer service and a revenue protection module.

Rail Journey Information System (RJIS)

1 or 2 day course

Available in 1-day (beginner) and 2-day (expert) versions.

Commercial Introduction for Platform Staff

4 day course

Includes timetables, UK rail geography, how to cross London, disabled etiquette, correct use of wheelchair ramps, engineering notices, crowd control, Passenger's Charter, National Conditions of Carriage and Rail Byelaws.

Retailing Refresher for Managers

1 day course

An overview of rail retailing for management, available in Fujitsu Star, Shere SMART, Cubic FasTis, Tribute v10+, Crouzet, and Avantix versions.

Advanced Retailing Skills

1 day course

Refreshes and reinforces clerks’ knowledge of all those ticketing issues they don’t meet every day. Includes Ireland, Isle of Man and Isle of Wight fares, ATOC Mystery Shopping issues, remote origin tickets, Animals & Accompanied Articles, Cycle and Sleeper reservations and more.

Successful Service Delivery

1 day course

Ideal for bus and rail service delivery managers and supervisors. Includes : customer service, contractor management, successful service delivery, disaster management, tricks of the trade, emergency services, security and a table top exercise.

TRUST and TOPS: a beginner’s guide

1 day course

European Rail geography

1 day course

TICKETING SYSTEMS

Fujitsu Star

2 day course

Shere SMART

2 day course

Tribute (version 10+)

2 day course

Cubic FasTis

2 day course

AVANTIX

2 day course

Shere Fast Ticket use and operation

½ day course

Oyster Pre-Pay and Handheld Terminal Use

1 day course

SOFT SKILLS

Delivering Customer Service Excellence – on board or at the station

1 day course

Retail and Sales Skills

1 day course

Up-selling

1 day course

How to build sales in the field: suitable for onboard catering crews and ticket office clerks.

Disability Awareness

1 day course

Includes What is Disability?, disabled etiquette, arranging assistance, correct use of wheelchair ramps, DDA compliance.

Retailing to Disabled Customers

1 day course

Public Address Excellence

1 day course

Our award-winning public address course ensures you know what to say and just how to say it in a multitude of different scenarios and shows how to neutralise your accent. Ideal for shop supervisors and station staff.

Conflict Avoidance

1 day course

Stay safe in the workplace and enhance your customer service skills. This course shows you how difficult situations arise and how to avoid them.

Basic IT skills

1 day course

Includes Introduction to Windows XP/2000, using Word and Excel, using the internet and sending and receiving e-mails.

Foreign Language Skills for Retail Staff

1 day course

Choose from : French, Spanish, German, Italian, Polish, Czech, Japanese.

Train the Trainer course

1 day course

Presentation Skills and Public Speaking

1 day course

HEALTH & SAFETY

Personal Track Safety

2 day course

Guard's Rules

15 day course

Platform Dispatch Staff Rules

4 day course

Traction Training

1-5 day course

Train Evacuation training for non-traincrew

1 day course

Includes dealing with fires on trains.

Track Appreciation

1 day course

Introduction to Signalling for non-operational staff

1 day course

Basic Food Hygiene

1 day course

Railway Rules Appreciation

2 day course

Manual Handling

1 day course

Fires and Emergency Procedures

1 day course

Basic Health & Safety

1 day course

Includes short modules on Manual Handling, Security, Drugs & Alcohol in the workplace.

COSHH Appreciation

1 day course

REHIS Food & Hygiene

1 day course

REHIS Health & Hygiene

1 day course

MANAGEMENT TRAINING

Management Development

3 modules

Turning Managers into Leaders.

Internal Check Foundation

1 day course

Team Building Skills

1 day course

Environmental Awareness

1 day course

How green are you?

Railway Studies – a short series of 1 day courses

1 day each

Railway Experience Course

3 day course

This highly practical course provides an introduction to the basic operating procedures of a railway and is designed for all levels of staff, including managers, trainers and graduate entrants who require a basic understanding of the operational railway. The course is particularly suitable for those entering the rail industry for the first time, as it provides an awareness of industry requirements, enhancing effectiveness and contribution. The programme includes Signalling Appreciation and Train Movements, Track Appreciation, Managing Emergencies, Basic Logistics, Radio Protocols, SPADs, Introduction to Maintenance Requirements, Industry Bodies, TOCs and UK Rail Geography. The course offers a balanced combination of theory and practical skills learnt by ‘hands-on’ working on the railway, making this a unique and effective learning experience. It allows the principles being explained and demonstrated to be aligned to the delegates’ own workplaces.

All courses can be tailored to include your company’s corporate vision and values and any other specific modules of your choice. New courses are being added every month.

We can create and deliver new courses at your request – please ask for details.

All courses are offered at your premises or ours, or we can arrange suitable venues.

Courses are suitable for a classroom-based event with up to 12 delegates, but we are happy to visit smaller groups (and carry out 1-2-1’s) in the workplace where appropriate.