DUTIES:

The following list is typical of the duties which the post holder will be required to perform. It is not necessarily exhaustive and other duties of a similar level may be required from time to time.

• Protecting revenue by ensuring all customers are in possession of a valid ticket to travel and selling tickets as necessary
• Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
• Assist disabled and other customers with prams, luggage etc. and with all types of train enquiries
• Carry out crowd control procedures when required to do so and provide customer service during service disruption
• Work as directed by the Contract Manager

STATUTORY DUTIES:

• To comply with all relevant health and safety legislation

PERSON SPECIFICATION:

Essential

• Candidates must be able and willing to travel up to 1 hour to various locations, as required (rail travel provided).
• Previous experience of working within a face-to-face customer orientated environment
• Ability to work under pressure remaining calm and dealing with customers in a positive manner
• Cash handling skills
• Good standard of numeracy and literacy
• Good communication skills
• Works well within a team but is able to work independently
• Flexible with hours and days of work - able to work shifts and regular weekends
• Punctuality and reliability are paramount
• Positive attitude
• Self motivated
• The ability to read and interpret Public Transport information and have a good understanding of timetables

OTHER NOTES:

• Candidates will be required to undergo a Criminal Records Bureau check as a condition of employment
• Candidates may be required to undergo a railway medical, including drugs and alcohol screening as a condition of employment
• Please quote the vacancy reference number (found next to the location) when applying for this job.

DUTIES:

The following list is typical of the duties which the post holder will be required to perform. It is not necessarily exhaustive and other duties of a similar level may be required from time to time.

• Protecting revenue by ensuring all customers are in possession of a valid ticket to travel and selling tickets as necessary
• Assist disabled and other customers with prams, luggage etc. and with all types of train enquiries
• Carry out crowd control procedures when required to do so and provide customer service during service disruption
• Dealing with customer queries
• Responsible for the comfort and wellbeing of passengers
• Work as directed by the Onboard Management team

STATUTORY DUTIES:

• To comply with all relevant health and safety legislation

PERSON SPECIFICATION:

Essential

• Previous experience working in a retailing environment
• Cash handling skills
• Good communication skills - written and spoken
• Works well within a team but is able to work independently
• Flexible with hours and days of work - able to work shifts and regular weekends.
• Previous face to face customer service experience
• Punctuality and reliability are paramount
• Positive attitude
• Self motivated.

OTHER NOTES:

• Candidates will be required to undergo a Criminal Records Bureau check as a condition of employment
• Candidates may be required to undergo a railway medical, including drugs and alcohol screening as a condition of employment

DUTIES:

The following list is typical of the duties which the post holder will be required to perform. It is not necessarily exhaustive and other duties of a similar level may be required from time to time.

• To carry out the day-to-day cleaning activities of the train, station and depot environment, ensuring high standards of cleanliness, health and safety are maintained at all times.
• Plan, prepare and implement tasks and instructions in order that work may be carried out in accordance with quality and safety principles as detailed in the company’s relevant depot quality manuals, cleaning and maintenance procedures or instructions;
• Carry out audits and monitor performance of the Fleet delivered for service;
• Ensure that the Fleet is delivered in accordance with the comapny’s requirements as defined in its Standards and method statements, in a safe and clean manner;
• Be responsible for the direct supervision of Workers based at the relevant Location(s) by carrying out supervisory tasks that include, but are not limited to, monitoring performance, attendance, including return to work interviews, annual leave, development and training needs;
• Maintain accurate records of daily tasks carried out by the Workers that are allocated to them to supervise;
• Be responsible for the control and adequate supply of Materials;
• Be able to demonstrate levels of skill, competence and experience appropriate to the role in:
  - management;
  - customer service;
  - legislation,
  - procedures and instructions;
  - cleaning.

PERSON SPECIFICATION:

Essential

• Previous Team leader experience
• Previous experience in a cleaning operative role
• Good organisational skills with the ability to delegate heavy workloads
• Able to motivate others
• High standards with a good attention to detail
• Excellent interpersonal and communication skills
• A proven understanding of health and safety requirements in the workplace

Desirable

• Health & Safety or similar qualifications

OTHER NOTES:

• The successful candidates will be required to pass a railway medical assessment, including a drugs and alcohol screening, as a condition of any successful job offer.
• The successful candidates will be required to succesffuly complete a training course, including Personal Track Safety, as a condition of any successful job offer.

Purpose:

To carry out the day-to-day cleaning activities of the train, station and depot environment, ensuring high standards of cleanliness, health and safety are maintained at all times.

Duties

The following list is typical of the duties which the post holder will be required to perform. It is not necessarily exhaustive and other duties of a similar level may be required from time to time.

• Remove all litter
• Replace all litter bin liners with new ones and wash out litter bins
• Brush and vacuum seating, noting any damage
• Freshen all headrests removing any grease marks
• Remove any chewing gum on seating or flooring
• Wipe clean all seat tops, fixed trays, pull down trays, pull out tables, luggage racks, grab rails and handles, ceilings and panels
• Remove graffiti
• Remove all finger marks and spill marks from walls and doors and luggage racks, including the inside of sliding doors
• Remove all marks from glasswork and windows
• Clean the floors (either hard floors or carpets)
• Replenish soap and toilet paper dispenser
• Clean bowl and apply a coating of toilet gel.
• Remove first light tube and clean inside the extractor ducting with a soft brush (sash tool)
• Clean PA and radio handsets
• Clean internal glasswork
• Other cleaning duties as required by the company

STATUTORY DUTIES:

• To comply with all relevant health and safety legislation

PERSON SPECIFICATION:

Essential

• Previous experience in a cleaning operative role
• Good organisational skills with the ability to follow instructions
• Be Self-motivated with a good attention to detail
• Ability to work as part of a team
• Good interpersonal and communication skills
• A good understanding of health and safety requirements in the workplace

OTHER NOTES:

• Duty travel passes are provided.
• Candidates will be required to pass a railway medical assessment, including a drugs and alcohol screening, as a condition of any successful job offer.

Purpose:

To carry out the day-to-day cleaning activities of the train, station and depot environment, ensuring high standards of cleanliness, health and safety are maintained at all times.

Duties

The following list is typical of the duties which the post holder will be required to perform. It is not necessarily exhaustive and other duties of a similar level may be required from time to time.

• Remove all litter
• Replace all litter bin liners with new ones and wash out litter bins
• Brush and vacuum seating, noting any damage
• Freshen all headrests removing any grease marks
• Remove any chewing gum on seating or flooring
• Wipe clean all seat tops, fixed trays, pull down trays, pull out tables, luggage racks, grab rails and handles, ceilings and panels
• Remove graffiti
• Remove all finger marks and spill marks from walls and doors and luggage racks, including the inside of sliding doors
• Remove all marks from glasswork and windows
• Clean the floors (either hard floors or carpets)
• Replenish soap and toilet paper dispenser
• Clean bowl and apply a coating of toilet gel.
• Remove first light tube and clean inside the extractor ducting with a soft brush (sash tool)
• Clean PA and radio handsets
• Clean internal glasswork
• Other cleaning duties as required by the company

STATUTORY DUTIES:

• To comply with all relevant health and safety legislation

PERSON SPECIFICATION:

Essential

• Previous experience in a cleaning operative role
• Good organisational skills with the ability to follow instructions
• Be Self-motivated with a good attention to detail
• Ability to work as part of a team
• Good interpersonal and communication skills
• A good understanding of health and safety requirements in the workplace

OTHER NOTES:

• Duty travel passes are provided.
• Candidates will be required to pass a railway medical assessment, including a drugs and alcohol screening, as a condition of any successful job offer.